Q: Do you employ local people wherever possible?
We employ local people when ever possible (muleteers, drivers, guides, guest house owners in the mountains, etc). By booking with Toubkal-Trekking you also help support the local economy with cash, spreads the wealth from private home to local shopkeeper in the village and beyond.
Q: Do you ensure that the local people are given a fair price for their work or service?
Local people are sometimes badly paid. For example a porter or a muleteer with a mule gets the Moroccan Ministries' recommended minimum. We strive to pay higher than this. Also your tip is important to support their livelihood. Please tip well when deserved!
Q: How can I cancel my booking?
When you have to cancel your booking due to circumstances, you should contact us by phone or e-mail.
Q: How can I pay?
Before we start making the arrangements for your trek we need to ask you to send us a deposit as a confirmation. This deposit can be paid either by Western Union or to our bank account. If your departure date is close, then a phone call will also be sufficient as a confirmation.
Q: Can I pay by credit card?
Sorry, for the moment we can not offer you this service.
Q: I'm too late with paying my booking. Will my booking continue?
When you haven't paid your trek or tour in time, Toubkal-Trekking has the right to cancel the booking from our side.